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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Private Health Insurance Decision Reference 2018-0205Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2018
Debt Management Decision Reference 2018-0206Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling , Level of contact or communications re. Arrears
Year: 2018
Car Decision Reference 2018-0207Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2018
Critical & Serious Illness Decision Reference 2018-0208Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition, Failure to provide correct information
Year: 2018
Whole-of-Life Decision Reference 2018-0209Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered
Year: 2018
Off-set Mortgage Decision Reference 2018-0210Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Misrepresentation (at point of sale or after)
Year: 2018
Household Contents Decision Reference 2018-0211Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2018
Personal Pension Plan Decision Reference 2018-0212Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Fees & charges applied
Year: 2018
Travel Decision Reference 2018-0213Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Maladministration
Year: 2018
Variable Mortgage Decision Reference 2018-0214Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Upheld
All Conducts Complained Of: Failure to provide calculations, Failure to provide product/service information, Maladministration
Year: 2018
Term Insurance Decision Reference 2018-0215Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration
Year: 2018
Private Health Insurance Decision Reference 2018-0216Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Household Buildings Decision Reference 2018-0217Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Settlement amount offered
Year: 2018
Investment/buy to Let Mortgage Decision Reference 2018-0218Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - buy-to-let
Year: 2018
Other Decision Reference 2018-0219Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2018
Travel Decision Reference 2018-0220Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim
Year: 2018
Term Insurance Decision Reference 2018-0221Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Misrepresentation (at point of sale or after)
Year: 2018
Life Decision Reference 2018-0222Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication
Year: 2018
Investment/buy to Let Mortgage Decision Reference 2018-0223Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Arrears handling - buy-to-let, Appointment of a receiver, Delayed or inadequate communication
Year: 2018
Pension Decision Reference 2018-0224Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Failure to advise of options available in pension, Failure to consider vulnerability of customer
Year: 2018
