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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2021-0510Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Travel Decision Reference 2021-0511Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Fixed Rate Decision Reference 2021-0512Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions, Level of contact or communications re. Arrears, Maladministration,
Year: 2021
Tracker Mortgage Decision Reference 2021-0513Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Fixed Rate Decision Reference 2021-0514Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Failure to provide accurate account/balance information , Failure to provide correct information
Year: 2021
Multiple Products/Services Decision Reference 2021-0515Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Disputed transactions, Mis-selling (banking)
Year: 2021
Tracker Mortgage Decision Reference 2021-0516Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Term Insurance Decision Reference 2021-0517Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2021
Private Health Insurance Decision Reference 2021-0518Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2021
Tracker Mortgage Decision Reference 2021-0519Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0520Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0521Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Payment Protection Decision Reference 2021-0522Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - fit to return to work
Year: 2021
Payment Protection Decision Reference 2021-0523Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted
Year: 2021
Tractor Decision Reference 2021-0524Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - accidental damage, Dissatisfaction with customer service
Year: 2021
Travel Decision Reference 2021-0525Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted
Year: 2021
Mortgage Protection Decision Reference 2021-0526Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication
Year: 2021
Tracker Mortgage Decision Reference 2021-0527Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply a tracker rate at a point in time CBI Examination, Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Shares/Equities Investment Decision Reference 2021-0528Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Encashment delays , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Maladministration
Year: 2021
Tracker Mortgage Decision Reference 2021-0529Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
