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Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Fixed Rate Decision Reference 2020-0210Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider
Year: 2020
Additional Voluntary Contribution (AVC) Decision Reference 2020-0211Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0212Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Failure to process instructions in a timely manner
Year: 2020
Tracker Mortgage Decision Reference 2020-0213Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0214Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Travel Decision Reference 2020-0215Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0216Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2020
Car Decision Reference 2020-0217Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Maladministration
Year: 2020
Variable Mortgage Decision Reference 2020-0218Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (mortgage)
Year: 2020
Variable Mortgage Decision Reference 2020-0219Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2020
Current Account Decision Reference 2020-0220Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions
Year: 2020
Shares/Equities Investment Decision Reference 2020-0221Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied
Year: 2020
Tracker Mortgage Decision Reference 2020-0222Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0223Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Car Decision Reference 2020-0224Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy
Year: 2020
Tracker Mortgage Decision Reference 2020-0225Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Repayment Mortgage Decision Reference 2020-0226Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Arrears handling - Mortgage Arears Resolution Process
Year: 2020
Repayment Mortgage Decision Reference 2020-0227Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to switch interest rate ,
Year: 2020
Lending Decision Reference 2020-0228Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Arrears handling , Level of contact or communications re. Arrears
Year: 2020
Household Buildings Decision Reference 2020-0229Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil, Rejection of claim - non-disclosure & voiding
Year: 2020
