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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Service Decision Reference 2021-0239Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Complaint handling (Consumer Protection Code) , Failure to process instructions, Failure to provide product/service information
Year: 2021
Travel Decision Reference 2021-0240Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Repayment Mortgage Decision Reference 2021-0241Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2021
Travel Decision Reference 2021-0242Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport , Claim handling delays or issues
Year: 2021
Travel Decision Reference 2021-0244Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2021
Household Buildings Decision Reference 2021-0246Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy
Year: 2021
Service Decision Reference 2021-0247Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2021
Retail Decision Reference 2021-0248Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Personal Loan Decision Reference 2021-0249Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling , Disputed transactions, Failure to process instructions, Incorrect information sent to credit reference agency
Year: 2021
Service Decision Reference 2021-0250Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2021
Service Decision Reference 2021-0251Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues, Failure to process instructions
Year: 2021
Service Decision Reference 2021-0252Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2021
Personal Loan Decision Reference 2021-0253Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2021
Service Decision Reference 2021-0254Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Service Decision Reference 2021-0255Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Loans Decision Reference 2021-0256Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate, Delayed or inadequate communication, Failure to implement payment terms
Year: 2021
Hospital Cash Plan Decision Reference 2021-0257Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to advise on key product/service features
Year: 2021
Retail Decision Reference 2021-0258Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Failure to provide product/service information, Maladministration, Misrepresentation (at point of sale or after)
Year: 2021
Tracker Mortgage Decision Reference 2021-0259Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0260Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
