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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Mortgage Decision Reference 2019-0430Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Settlement amount (mortgage), Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication
Year: 2019
Pension Transfers Decision Reference 2019-0432Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Mis-selling
Year: 2019
Repayment Mortgage Decision Reference 2019-0433Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide calculations, Delayed or inadequate communication
Year: 2019
Other Decision Reference 2019-0434Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle, Dissatisfaction with customer service
Year: 2019
Shares/Equities Investment Decision Reference 2019-0436Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment),
Year: 2019
Payment Protection Decision Reference 2019-0437Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Travel Decision Reference 2019-0438Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0439Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Disagreement regarding Medical evidence submitted
Year: 2019
Variable Mortgage Decision Reference 2019-0440Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Partially upheld
All Conducts Complained Of: Application of interest rate,
Year: 2019
Current Account Decision Reference 2020-0001Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied ,
Year: 2020
Tracker Mortgage Decision Reference 2020-0003Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Tracker Mortgage Decision Reference 2020-0004Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2020
Tracker Mortgage Decision Reference 2020-0005Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Household Buildings Decision Reference 2020-0006Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Settlement amount offered
Year: 2020
Tracker Mortgage Decision Reference 2020-0007Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Leasing Agreements Decision Reference 2020-0008Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to provide correct information
Year: 2020
Travel Decision Reference 2020-0009Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport ,
Year: 2020
Interest Only Decision Reference 2020-0010Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2020
Household Contents Decision Reference 2020-0011Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Rejection of claim - theft or attempt theft
Year: 2020
Mortgage Decision Reference 2020-0012Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
