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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Dental Expenses Insurance Decision Reference 2020-0432Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim – partial rejection , Delayed or inadequate communication
Year: 2020
Unit Linked Whole-of-Life Decision Reference 2020-0433Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Rejected
All Conducts Complained Of: Premium rate increases , Results of policy review/failure to notify of policy reviews
Year: 2020
Commercial Mortgage Decision Reference 2020-0435Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Appointment of a receiver, Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Maladministration
Year: 2020
Repayment Mortgage Decision Reference 2020-0436Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Premature ceasing of arrears negotiations, Selling mortgage to t/p provider
Year: 2020
Private Health Insurance Decision Reference 2020-0437Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Delayed or inadequate communication, Disagreement regarding Medical evidence submitted , Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2020
Cash Investment Decision Reference 2020-0438Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Delayed or inadequate communication, Failure to consider suitability , Misrepresentation (at point of sale or after)
Year: 2020
Business Bank account Decision Reference 2020-0439Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2020
Fixed Rate Decision Reference 2020-0440Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Application of interest rate, Arrears handling - Mortgage Arears Resolution Process , Classification of borrower as non-cooperating, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication,
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0441Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Delayed or inadequate communication
Year: 2020
Critical & Serious Illness Decision Reference 2020-0442Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2020
Repayment Mortgage Decision Reference 2020-0443Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Documents mislaid or lost, Errors in calculations, Fai
Year: 2020
Tracker Mortgage Decision Reference 2020-0444Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0445Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Refusal to move existing tracker to a new mortgage product
Year: 2020
Tracker Mortgage Decision Reference 2020-0446Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0447Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0448Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Dormant Account Decision Reference 2020-0449Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Failure to provide accurate account/balance information
Year: 2020
Repayment Mortgage Decision Reference 2020-0450Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Failure to release security
Year: 2020
Car Decision Reference 2020-0451Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Claim handling delays or issues, Misrepresentation (at point of sale or after), Misrepresentation (motor), Mis-selling (motor), No claim bonus issues, Premium rate increases
Year: 2020
Term Insurance Decision Reference 2020-0452Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner
Year: 2020
