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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2018-0143Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Partially upheld
All Conducts Complained Of: Application of interest rate
Year: 2018
Life Decision Reference 2018-0144Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy (life), Rejection of claim
Year: 2018
Travel Decision Reference 2018-0145Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Disagreement regarding Settlement amount offered, Dissatisfaction with customer service , Lapse/cancellation of policy, Maladministration, Mis-selling
Year: 2018
Household Buildings Decision Reference 2018-0146Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Failure to accept evidence of occupancy, Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0147Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0148Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness, Disagreement regarding Medical evidence submitted , Dissatisfaction with customer service
Year: 2018
Repayment Mortgage Decision Reference 2018-0149Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process
Year: 2018
Critical & Serious Illness Decision Reference 2018-0150Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness, Maladministration
Year: 2018
Whole-of-Life Decision Reference 2018-0151Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication
Year: 2018
Travel Decision Reference 2018-0152Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – psychological/mental health
Year: 2018
Household Buildings Decision Reference 2018-0153Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0154Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability
Year: 2018
Travel Decision Reference 2018-0155Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2018
Car Decision Reference 2018-0156Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Credit Cards Decision Reference 2018-0157Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2018
Mortgage Decision Reference 2018-0158Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Delayed or inadequate communication
Year: 2018
Current Account Decision Reference 2018-0159Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2018
Mobile Phone Decision Reference 2018-0160Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0161Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2018
Pension Decision Reference 2018-0162Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Substantially upheld
All Conducts Complained Of: Fees & charges applied
Year: 2018
