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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Shares/Equities Investment Decision Reference 2019-0327Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Variable Mortgage Decision Reference 2019-0328Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Failure to provide correct information, Maladministration, Selling mortgage to t/p provider
Year: 2019
Repayment Mortgage Decision Reference 2019-0329Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations,
Year: 2019
Household Buildings Decision Reference 2019-0330Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Dissatisfaction with customer service , Mis-selling (insurance)
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0331Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication
Year: 2019
Multiple Products/Services Decision Reference 2019-0332Sector: Insurance
Product/Service: Multiple Insurance Product/Service
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Personal Loan Decision Reference 2019-0333Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Appointment of debt collection agency , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0334Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews,
Year: 2019
Hospital Cash Plan Decision Reference 2019-0335Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim,
Year: 2019
Car Decision Reference 2019-0336Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Repayment Mortgage Decision Reference 2019-0337Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Level of contact or communications re. Arrears,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0338Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0339Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Property Investment Decision Reference 2019-0340Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Tracker Mortgage Decision Reference 2019-0341Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to apply a tracker rate at a point in time, Failure to apply the correct tracker rate
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0342Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Multiple Products/Services Decision Reference 2019-0343Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service
Year: 2019
Critical & Serious Illness Decision Reference 2019-0344Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Medical evidence submitted , Poor wording/ambiguity of policy, Rejection of claim - did not meet policy definition of illness
Year: 2019
Direct Debit Decision Reference 2019-0345Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions, Failure to process instructions
Year: 2019
Private Health Insurance Decision Reference 2019-0346Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner,
Year: 2019
