Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2019-0367Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication, Failure to provide product/service information, Maladministration (life)
Year: 2019
Shares/Equities Investment Decision Reference 2019-0368Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Failure to inform of drop in value, Failure to provide product/service information
Year: 2019
Repayment Mortgage Decision Reference 2019-0369Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service , Maladministration (mortgage)
Year: 2019
Shares/Equities Investment Decision Reference 2019-0370Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Miscellaneous
Outcome: Rejected
All Conducts Complained Of: Miscellaneous ,
Year: 2019
Cheques Decision Reference 2019-0371Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Handling of fraudulent transactions, Complaint handling (Consumer Protection Code) , Failure to provide adequate security measures, Maladministration
Year: 2019
Household Buildings Decision Reference 2019-0372Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Maladministration
Year: 2019
Investment Decision Reference 2019-0373Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide correct information,
Year: 2019
Tracker Mortgage Decision Reference 2019-0374Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Repayment Mortgage Decision Reference 2019-0375Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions
Year: 2019
Personal Accident Decision Reference 2019-0376Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure,
Year: 2019
Tracker Mortgage Decision Reference 2019-0377Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Repayment Mortgage Decision Reference 2019-0378Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Repayment Mortgage Decision Reference 2019-0379Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Lost or mislaid title deeds, Failure to process instructions in a timely manner, Maladministration
Year: 2019
Tracker Mortgage Decision Reference 2019-0380Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Cash Investment Decision Reference 2019-0381Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide accurate investment information,
Year: 2019
Payment Protection Decision Reference 2019-0383Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance),
Year: 2019
Tracker Mortgage Decision Reference 2019-0384Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2019
Payment Protection Decision Reference 2019-0385Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2019
Repayment Mortgage Decision Reference 2019-0386Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration, Errors in calculations, Failure to process instructions, Fees & charges applied (mortgage)
Year: 2019
Private Health Insurance Decision Reference 2019-0387Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Complaint handling (Consumer Protection Code)
Year: 2019
