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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Travel Decision Reference 2018-0081Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Poor wording/ambiguity of policy, Rejection of claim – cancellation/delay of transport
Year: 2018
Car Decision Reference 2018-0082Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle
Year: 2018
Household Contents Decision Reference 2018-0083Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fire
Year: 2018
Personal Accident Decision Reference 2018-0084Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection
Year: 2018
Commercial Mortgage Decision Reference 2018-0085Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - buy-to-let, Appointment of a receiver, Level of contact or communications re. Arrears, Maladministration
Year: 2018
Repayment Mortgage Decision Reference 2018-0086Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Classification of borrower as non-cooperating, Arrears handling - Mortgage Arears Resolution Process , Arrears handling (non- Mortgage Arears Resolution Process ), Complaint handling (Consumer Protection Code)
Year: 2018
Household Buildings Decision Reference 2018-0087Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fire
Year: 2018
Car Decision Reference 2018-0088Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Automatic renewal, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2018
Business Bank account Decision Reference 2018-0089Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2018
Opening/Closing Accounts Decision Reference 2018-0090Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions
Year: 2018
Mortgage Decision Reference 2018-0091Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service
Year: 2018
Whole-of-Life Decision Reference 2018-0092Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Failure to provide correct information
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0093Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2018
Repayment Mortgage Decision Reference 2018-0094Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Documents mislaid or lost, Failure to process instructions in a timely manner
Year: 2018
Mortgage Decision Reference 2018-0095Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Level of contact or communications re. Arrears
Year: 2018
Travel Decision Reference 2018-0096Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Retail Decision Reference 2018-0097Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fire, Claim handling delays or issues, Poor wording/ambiguity of policy
Year: 2018
Household Buildings Decision Reference 2018-0098Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Claim handling delays or issues, Failure to process instructions
Year: 2018
Critical & Serious Illness Decision Reference 2018-0099Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding , Mis-selling
Year: 2018
Private Health Insurance Decision Reference 2018-0100Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
