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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Service Decision Reference 2021-0450Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Poor wording/ambiguity of policy, Rejection of claim
Year: 2021
Private Health Insurance Decision Reference 2021-0451Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Travel Decision Reference 2021-0452Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - cancellation, Claim handling delays or issues, Failure to advise on key product/service features
Year: 2021
Car Decision Reference 2021-0453Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2021
Current Account Decision Reference 2021-0454Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code) , Failure to process instructions, Maladministration
Year: 2021
Credit Union Loan Decision Reference 2021-0455Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Dissatisfaction with customer service , Failure to implement payment terms, Failure to provide correct information
Year: 2021
Whole-of-Life Decision Reference 2021-0456Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Mortgage Protection Decision Reference 2021-0457Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Misrepresentation (at point of sale or after), Delayed or inadequate communication, Dissatisfaction with customer service , Lapse/cancellation of policy
Year: 2021
Whole-of-Life Decision Reference 2021-0458Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy (life), Maladministration (life)
Year: 2021
Repayment Mortgage Decision Reference 2021-0459Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Errors in calculations, Failure to process instructions in a timely manner
Year: 2021
Banking Online Facility Decision Reference 2021-0460Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2021
Tracker Mortgage Decision Reference 2021-0461Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0462Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Online Share Dealing Decision Reference 2021-0463Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment), Failure to provide accurate investment information, Failure to provide warning re. Nature of investment , Misrepresentation (at point of sale or after)
Year: 2021
Banking Online Facility Decision Reference 2021-0464Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Failure to consider vulnerability of customer, Failure to process instructions, Fees & charges applied
Year: 2021
Tracker Mortgage Decision Reference 2021-0465Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration
Year: 2021
Whole-of-Life Decision Reference 2021-0466Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews
Year: 2021
Household Buildings Decision Reference 2021-0467Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fire, Claim handling delays or issues, Maladministration
Year: 2021
Tracker Mortgage Decision Reference 2021-0468Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Credit Union Loan Decision Reference 2021-0469Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Errors in calculations
Year: 2021
