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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2020-0121Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Failure to implement payment terms, Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2020
Tracker Mortgage Decision Reference 2020-0123Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale,
Year: 2020
Whole-of-Life Decision Reference 2020-0124Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life),
Year: 2020
Debit Card Decision Reference 2020-0125Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2020
Loans Decision Reference 2020-0126Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking), Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner, Selling loan to third party provider
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0129Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - fibromyalgia, Disagreement regarding Medical evidence submitted , Lapse/cancellation of policy
Year: 2020
Repayment Mortgage Decision Reference 2020-0130Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration
Year: 2020
Household Buildings Decision Reference 2020-0131Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance), Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Private Health Insurance Decision Reference 2020-0132Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Household Buildings Decision Reference 2020-0133Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil,
Year: 2020
Travel Decision Reference 2020-0134Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2020
Unit Linked Whole-of-Life Decision Reference 2020-0135Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Substantially upheld
All Conducts Complained Of: Fees & charges applied (life), Delayed or inadequate communication, Results of policy review/failure to notify of policy reviews
Year: 2020
Cash Investment Decision Reference 2020-0136Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Complaint handling (Consumer Protection Code)
Year: 2020
Personal Pension Plan Decision Reference 2020-0137Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied ,
Year: 2020
Tracker Mortgage Decision Reference 2020-0138Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Personal Pension Plan Decision Reference 2020-0139Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Failure to process instructions, Maladministration, Switching funds
Year: 2020
Household Buildings Decision Reference 2020-0140Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Disagreement regarding Settlement amount offered, Poor wording/ambiguity of policy
Year: 2020
Tracker Mortgage Decision Reference 2020-0142Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Direct Debit Decision Reference 2020-0143Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication
Year: 2020
Private Health Insurance Decision Reference 2020-0144Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
