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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Savings Account Decision Reference 2021-0302Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2021
Current Account Decision Reference 2021-0303Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Fees & charges applied
Year: 2021
Current Account Decision Reference 2021-0304Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service
Year: 2021
Current Account Decision Reference 2021-0305Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Failure to process instructions, Failure to provide product/service information
Year: 2021
Private Health Insurance Decision Reference 2021-0306Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2021
Personal Pension Plan Decision Reference 2021-0307Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide accurate investment information, Dissatisfaction with customer service , Failure to provide product/service information
Year: 2021
Household Contents Decision Reference 2021-0308Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - accidental damage, Complaint handling (Consumer Protection Code)
Year: 2021
Tracker Mortgage Decision Reference 2021-0309Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0310Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Private Health Insurance Decision Reference 2021-0312Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Claim handling delays or issues
Year: 2021
Tracker Mortgage Decision Reference 2021-0313Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2021
Whole-of-Life Decision Reference 2021-0314Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication
Year: 2021
Current Account Decision Reference 2021-0315Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Disputed transactions
Year: 2021
Tracker Mortgage Decision Reference 2021-0316Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0317Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0318Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0319Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0320Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Whole-of-Life Decision Reference 2021-0321Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life)
Year: 2021
Whole-of-Life Decision Reference 2021-0322Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life)
Year: 2021
