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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2022-0278Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to release security
Year: 2022
Current Account Decision Reference 2022-0279Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Delayed or inadequate communication
Year: 2022
Retail Decision Reference 2022-0280Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2022
Tractor Decision Reference 2022-0281Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Claim handling delays or issues, Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2022
Private Health Insurance Decision Reference 2022-0282Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification, Failure to process instructions, Poor wording/ambiguity of policy
Year: 2022
Hire Purchase Decision Reference 2022-0284Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2022
Tracker Mortgage Decision Reference 2022-0285Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2022
Tracker Mortgage Decision Reference 2022-0286Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0287Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2022
Tracker Mortgage Decision Reference 2022-0288Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Mortgage Decision Reference 2022-0289Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Money Transfer Decision Reference 2022-0290Sector: Banking
Product/Service: Payment Service
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Complaint handling (Consumer Protection Code)
Year: 2022
Mortgage Protection Decision Reference 2022-0291Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Rejection of claim - self-employed
Year: 2022
Personal Loan Decision Reference 2022-0292Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Refusal to grant consumer credit , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Current Account Decision Reference 2022-0293Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Disputed transactions, Failure to provide adequate security measures, Fees & charges applied , Unauthorised withdrawals
Year: 2022
Money Transfer (between accounts/between banks/3rd Decision Reference 2022-0294Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Disputed transactions, Handling of fraudulent transactions
Year: 2022
Money Transfer (between accounts/between banks/3rd Decision Reference 2022-0295Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Handling of fraudulent transactions
Year: 2022
Travel Decision Reference 2022-0296Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Rejection of claim - late notification
Year: 2022
Tracker Mortgage Decision Reference 2022-0297Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0298Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
