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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Travel Decision Reference 2021-0071Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Settlement amount offered, Claim handling delays or issues, Delayed or inadequate communication
Year: 2021
Service Decision Reference 2021-0072Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Car Decision Reference 2021-0073Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - insurable interest, Lapse/cancellation of policy
Year: 2021
Interest Only Decision Reference 2021-0074Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms
Year: 2021
Repayment Mortgage Decision Reference 2021-0075Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms, Dissatisfaction with customer service
Year: 2021
Opening/Closing Accounts Decision Reference 2021-0076Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0077Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate
Year: 2021
Repayment Mortgage Decision Reference 2021-0078Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration
Year: 2021
Opening/Closing Accounts Decision Reference 2021-0079Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0081Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0082Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2021
Service Decision Reference 2021-0083Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Critical & Serious Illness Decision Reference 2021-0084Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Complaint handling (Consumer Protection Code) , Disagreement regarding Medical evidence submitted , Lapse/cancellation of policy, Refusal to insure - failure to renew policy
Year: 2021
Pet Insurance Decision Reference 2021-0085Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Misrepresentation (at point of sale or after), Mis-selling (insurance), Poor wording/ambiguity of policy
Year: 2021
Repayment Mortgage Decision Reference 2021-0086Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Other Decision Reference 2021-0087Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Repayment Mortgage Decision Reference 2021-0088Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code)
Year: 2021
Tracker Mortgage Decision Reference 2021-0089Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Household Buildings Decision Reference 2021-0090Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Property Investment Decision Reference 2021-0091Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Delayed or inadequate communication, Maladministration
Year: 2021
