Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.
The FSPO's core values are fairness, independence, integrity, accessibility and effectiveness. To assist in upholding these values and achieving our strategic aim of enhancing the customer experience, we adhere to the Civil Service Code of Standards and Behaviour and have supplemented the Code with further guidance as follow:
Code of Conduct for Financial Services and Pensions Ombudsman Council Members
Civil Service Code of Standards and Behaviour
Financial Services and Pensions Ombudsman Code of Ethics for Mediation