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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2022-0215Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0216Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Repayment Mortgage Decision Reference 2022-0217Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Settlement amount (mortgage), Classification of borrower as non-cooperating
Year: 2022
Debt Management Decision Reference 2022-0218Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Arrears handling , Delayed or inadequate communication
Year: 2022
Whole-of-Life Decision Reference 2022-0219Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Rejected
All Conducts Complained Of: Premium rate increases , Failure to explain/understand index linking, Results of policy review/failure to notify of policy reviews
Year: 2022
Personal Loan Decision Reference 2022-0220Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Failure to provide accurate account/balance information , Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2022
Retail Decision Reference 2022-0221Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions, Failure to provide product/service information
Year: 2022
Personal Loan Decision Reference 2022-0222Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Failure to advise on key product/service features
Year: 2022
Employers Liability Decision Reference 2022-0223Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Rejection of claim - non-disclosure
Year: 2022
Farm Decision Reference 2022-0224Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2022
Critical & Serious Illness Decision Reference 2022-0226Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication
Year: 2022
Personal Pension Plan Decision Reference 2022-0227Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (pensions), Failure to provide accurate investment information, Fees & charges applied , Misrepresentation (pensions)
Year: 2022
Term Insurance Decision Reference 2022-0229Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life), Delayed or inadequate communication
Year: 2022
Tracker Mortgage Decision Reference 2022-0230Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Whole-of-Life Decision Reference 2022-0231Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Poor wording/ambiguity of policy, Failure to advise on key product/service features, Mis-selling (insurance), Rejection of claim
Year: 2022
Mortgage Decision Reference 2022-0232Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate, Application of interest rate
Year: 2022
Tracker Mortgage Decision Reference 2022-0233Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Annuities Decision Reference 2022-0234Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information
Year: 2022
Payment Protection Decision Reference 2022-0235Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2022
Cheques Decision Reference 2022-0236Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication
Year: 2022
