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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Credit Sale Agreements Decision Reference 2018-0163Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2018
Foreign Exchange Decision Reference 2018-0164Sector: Banking
Product/Service: Foreign Exchange
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Rates of exchange supplied
Year: 2018
Payment Protection Decision Reference 2018-0165Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability
Year: 2018
Travel Decision Reference 2018-0166Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Dissatisfaction with customer service
Year: 2018
Repayment Mortgage Decision Reference 2018-0167Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process
Year: 2018
Cash Investment Decision Reference 2018-0168Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Encashment delays , Fees & charges applied , Maladministration
Year: 2018
Private Health Insurance Decision Reference 2018-0169Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-medical necessity
Year: 2018
Farm & Livestock Decision Reference 2018-0170Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Failure to consider vulnerability of customer
Year: 2018
Travel Decision Reference 2018-0171Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2018
Car Decision Reference 2018-0172Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2018
Private Health Insurance Decision Reference 2018-0173Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Travel Decision Reference 2018-0174Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – psychological/mental health
Year: 2018
Car Decision Reference 2018-0175Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0176Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Maladministration
Year: 2018
Repayment Mortgage Decision Reference 2018-0177Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2018
Whole-of-Life Decision Reference 2018-0178Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Failure to provide product/service information
Year: 2018
Mortgage Protection Decision Reference 2018-0179Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fit to return to work, Failure to process instructions
Year: 2018
Car Decision Reference 2018-0180Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Upheld
All Conducts Complained Of: Disagreement regarding Pre-accident value provided, Dissatisfaction with customer service , Maladministration, No claim bonus issues
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0181Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2018
Travel Decision Reference 2018-0182Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport
Year: 2018
