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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Travel Decision Reference 2019-0036Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service
Year: 2019
ATM Decision Reference 2019-0037Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Non-receipt of money,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0038Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability,
Year: 2019
Personal Pension Plan Decision Reference 2019-0039Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Mis-selling
Year: 2019
Car Decision Reference 2019-0040Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy, Dissatisfaction with customer service
Year: 2019
Term Insurance Decision Reference 2019-0041Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Travel Decision Reference 2019-0042Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration
Year: 2019
Private Health Insurance Decision Reference 2019-0043Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Car Decision Reference 2019-0044Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions, Delayed or inadequate communication
Year: 2019
Tracker Mortgage Decision Reference 2019-0045Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0046Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection ,
Year: 2019
Bonds Decision Reference 2019-0047Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Alleged poor management of fund, Delayed or inadequate communication, Fees & charges applied
Year: 2019
Personal Retirement Savings Accounts (PRSA) Decision Reference 2019-0048Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Variable Mortgage Decision Reference 2019-0049Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0050Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to open account ,
Year: 2019
Bonds Decision Reference 2019-0052Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Failure to provide accurate investment information
Year: 2019
Household Buildings Decision Reference 2019-0053Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil, Rejection of claim – partial rejection
Year: 2019
Debit Card Decision Reference 2019-0054Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking),
Year: 2019
Term Insurance Decision Reference 2019-0055Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection ,
Year: 2019
Motor Decision Reference 2019-0056Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information,
Year: 2019
