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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Banking Online Facility Decision Reference 2022-0048Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Failure to process instructions
Year: 2022
Switching Accounts Decision Reference 2022-0049Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2022
Debit Card Decision Reference 2022-0050Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Handling of fraudulent transactions, Disputed transactions, Dissatisfaction with customer service
Year: 2022
Pension Transfers Decision Reference 2022-0051Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Switching funds , Delayed or inadequate communication
Year: 2022
Private Health Insurance Decision Reference 2022-0052Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification, Delayed or inadequate communication, Failure to advise on key product/service features
Year: 2022
Income Protection and Permanent Health Decision Reference 2022-0053Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Service Decision Reference 2022-0054Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy, Rejection of claim
Year: 2022
Travel Decision Reference 2022-0055Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification, Advice given by medical-assist line
Year: 2022
Personal Loan Decision Reference 2022-0056Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate
Year: 2022
Personal Loan Decision Reference 2022-0057Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate
Year: 2022
Credit Cards Decision Reference 2022-0058Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Maladministration, Misrepresentation (at point of sale or after), Refusals (banking)
Year: 2022
Farm & Livestock Decision Reference 2022-0059Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication
Year: 2022
Opening / Closing Accounts Decision Reference 2022-0060Sector: Banking
Product/Service: Payment Service
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide notification /reason for closure, Dissatisfaction with customer service
Year: 2022
Banking Online Facility Decision Reference 2022-0061Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide adequate security measures, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Repayment Mortgage Decision Reference 2022-0062Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Incorrect information sent to credit reference agency, Refusal to transfer mortgage into sole or joint names
Year: 2022
Travel Decision Reference 2022-0063Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Rejection of claim – partial rejection
Year: 2022
Pet Insurance Decision Reference 2022-0064Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Failure to provide product/service information, Fees & charges applied
Year: 2022
Credit Cards Decision Reference 2022-0065Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service
Year: 2022
Off-set Mortgage Decision Reference 2022-0066Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication
Year: 2022
Personal Pension Plan Decision Reference 2022-0067Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate investment information, Maladministration, Misrepresentation (pensions), Poor wording/ambiguity of policy
Year: 2022
