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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Private Health Insurance Decision Reference 2019-0138Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-medical necessity, Claim handling delays or issues, Delayed or inadequate communication
Year: 2019
Dental Expenses Insurance Decision Reference 2019-0139Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - waiting periods apply ,
Year: 2019
Current Account Decision Reference 2019-0140Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied ,
Year: 2019
Debt Management Decision Reference 2019-0141Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Opening / closing of credit facility,
Year: 2019
Travel Decision Reference 2019-0142Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Household Buildings Decision Reference 2019-0143Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Fixed Rate Decision Reference 2019-0144Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Household Buildings Decision Reference 2019-0145Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure,
Year: 2019
Travel Decision Reference 2019-0146Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Car Decision Reference 2019-0147Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding , Refusal to insure - failure to renew policy
Year: 2019
Fixed Rate Decision Reference 2019-0148Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication
Year: 2019
Credit Cards Decision Reference 2019-0149Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Failure to provide correct information
Year: 2019
Variable Mortgage Decision Reference 2019-0150Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Lost or mislaid title deeds, Maladministration
Year: 2019
Pension Transfers Decision Reference 2019-0151Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected,
Year: 2019
Whole-of-Life Decision Reference 2019-0152Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews,
Year: 2019
Travel Decision Reference 2019-0153Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection , Disagreement regarding Settlement amount offered, Poor wording/ambiguity of policy
Year: 2019
Critical & Serious Illness Decision Reference 2019-0154Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness,
Year: 2019
Car Decision Reference 2019-0155Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Personal Loan Decision Reference 2019-0156Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service
Year: 2019
Repayment Mortgage Decision Reference 2019-0157Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Level of contact or communications re. Arrears
Year: 2019
