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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2020-0055Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Arrears handling - Mortgage Arears Resolution Process
Year: 2020
Payment Protection Decision Reference 2020-0056Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2020
Household Buildings Decision Reference 2020-0057Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - subsidence or heave,
Year: 2020
Repayment Mortgage Decision Reference 2020-0059Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Dissatisfaction with customer service
Year: 2020
Fixed Rate Decision Reference 2020-0060Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Failure to provide correct information, Maladministration
Year: 2020
Tracker Mortgage Decision Reference 2020-0061Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Dental Expenses Insurance Decision Reference 2020-0062Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Savings Account Decision Reference 2020-0063Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Failure to provide adequate security measures
Year: 2020
Tracker Mortgage Decision Reference 2020-0064Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Car Decision Reference 2020-0065Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Refusal to insure - failure to renew policy
Year: 2020
Travel Decision Reference 2020-0066Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Poor wording/ambiguity of policy
Year: 2020
Other Decision Reference 2020-0067Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2020
Travel Decision Reference 2020-0068Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance), Delayed or inadequate communication
Year: 2020
Van Decision Reference 2020-0069Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Interest Only Decision Reference 2020-0070Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (mortgage), Dissatisfaction with customer service , Failure to process instructions
Year: 2020
Opening/Closing Accounts Decision Reference 2020-0071Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to consider vulnerability of customer, Failure to provide notification /reason for closure
Year: 2020
Personal Loan Decision Reference 2020-0072Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions, Errors in calculations, Failure to process instructions in a timely manner
Year: 2020
Debit Card Decision Reference 2020-0073Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service
Year: 2020
Private Health Insurance Decision Reference 2020-0074Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) ,
Year: 2020
Loans Decision Reference 2020-0075Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Errors in calculations,
Year: 2020
