Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2022-0299Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2022
Tracker Mortgage Decision Reference 2022-0300Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0301Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0302Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0303Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0304Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0305Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Credit Cards Decision Reference 2022-0307Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2022
Credit Union Loan Decision Reference 2022-0308Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2022
Repayment Mortgage Decision Reference 2022-0309Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Wrongful consideration of forbearance request
Year: 2022
Whole-of-Life Decision Reference 2022-0310Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (life), Delayed or inadequate communication
Year: 2022
Whole-of-Life Decision Reference 2022-0311Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions, Delayed or inadequate communication
Year: 2022
Current Account Decision Reference 2022-0312Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code)
Year: 2022
Income Protection and Permanent Health Decision Reference 2022-0313Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Claim handling delays or issues, Delayed or inadequate communication
Year: 2022
Income Protection and Permanent Health Decision Reference 2022-0314Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Claim handling delays or issues, Disagreement regarding Medical evidence submitted
Year: 2022
Tracker Mortgage Decision Reference 2022-0315Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0316Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0317Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0318Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0319Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
