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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2018-0101Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Lost or mislaid title deeds
Year: 2018
Personal Loan Decision Reference 2018-0102Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication
Year: 2018
Personal Loan Decision Reference 2018-0103Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication
Year: 2018
Private Health Insurance Decision Reference 2018-0104Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Fees & charges applied
Year: 2018
Variable Mortgage Decision Reference 2018-0105Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Misrepresentation (at point of sale or after)
Year: 2018
Term Insurance Decision Reference 2018-0106Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Substantially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication
Year: 2018
Car Decision Reference 2018-0107Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle, Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0108Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2018
Credit Union Loan Decision Reference 2018-0109Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate
Year: 2018
Household Buildings Decision Reference 2018-0110Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Settlement amount offered
Year: 2018
Household Buildings Decision Reference 2018-0111Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Refusal to insure - failure to renew policy
Year: 2018
Variable Mortgage Decision Reference 2018-0112Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration regarding voluntary sale, Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to provide correct information
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0113Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2018
Other Decision Reference 2018-0114Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Failure to provide correct information, Failure to provide no claims bonus/ inaccurate no claims bonus , Premium rate increases
Year: 2018
Debt Management Decision Reference 2018-0115Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0116Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication
Year: 2018
Pet Insurance Decision Reference 2018-0117Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Complaint handling (Consumer Protection Code)
Year: 2018
Life Decision Reference 2018-0118Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication, Failure to explain/understand index linking
Year: 2018
Shares/Equities Investment Decision Reference 2018-0119Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Product not suitable , Value of policy at surrender less than expected or projected
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0120Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication
Year: 2018
