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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2020-0077Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Refusal to move existing tracker to a new mortgage product
Year: 2020
Current Account Decision Reference 2020-0078Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Complaint handling (Consumer Protection Code) , Disputed transactions, Dissatisfaction with customer service
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0079Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Failure to process instructions
Year: 2020
Direct Debit Decision Reference 2020-0080Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Miscellaneous
Outcome: Partially upheld
All Conducts Complained Of: Miscellaneous , Complaint handling (Consumer Protection Code) , Maladministration
Year: 2020
Repayment Mortgage Decision Reference 2020-0081Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Household Buildings Decision Reference 2020-0082Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - subsidence or heave,
Year: 2020
Cash Investment Decision Reference 2020-0083Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment),
Year: 2020
Debt Management Decision Reference 2020-0084Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Misrepresentation (at point of sale or after), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to consider vulnerability of customer, Refusals (banking)
Year: 2020
Marine or Boats Decision Reference 2020-0085Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2020
Repayment Mortgage Decision Reference 2020-0086Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Errors in calculations, Misrepresentation (at point of sale or after)
Year: 2020
Payment Protection Decision Reference 2020-0087Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2020
Term Insurance Decision Reference 2020-0088Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Opening/Closing Accounts Decision Reference 2020-0090Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Miscellaneous
Outcome: Partially upheld
All Conducts Complained Of: Miscellaneous , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0091Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim,
Year: 2020
Bonds Decision Reference 2020-0092Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling,
Year: 2020
Payment Protection Decision Reference 2020-0093Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2020
Tracker Mortgage Decision Reference 2020-0094Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Tracker Mortgage Decision Reference 2020-0095Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2020
Tracker Mortgage Decision Reference 2020-0096Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale,
Year: 2020
Cash Investment Decision Reference 2020-0097Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling, Delayed or inadequate communication, Dissatisfaction with final fund value
Year: 2020
