Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2018-0225Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Misrepresentation (at point of sale or after)
Year: 2018
Term Insurance Decision Reference 2018-0226Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Refusal to insure - failure to renew policy, Dissatisfaction with customer service
Year: 2018
Life Decision Reference 2018-0227Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews
Year: 2018
Whole-of-Life Decision Reference 2018-0228Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Failure to provide correct information
Year: 2018
Whole-of-Life Decision Reference 2018-0229Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews
Year: 2018
Loans Decision Reference 2018-0230Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2018
Unit Linked Whole-of-Life Decision Reference 2018-0231Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, Fees & charges applied , Maladministration (life), Results of policy review/failure to notify of policy reviews
Year: 2018
Personal Pension Plan Decision Reference 2018-0232Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication
Year: 2018
Repayment Mortgage Decision Reference 2018-0233Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Arrears handling - Mortgage Arears Resolution Process
Year: 2018
Shares/Equities Investment Decision Reference 2019-0001Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2019
Interest Only Decision Reference 2019-0002Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Maladministration (mortgage)
Year: 2019
Commercial Decision Reference 2019-0003Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling,
Year: 2019
Personal Loan Decision Reference 2019-0004Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Wrongful consideration of forbearance request, Dissatisfaction with customer service
Year: 2019
Additional Voluntary Contribution (AVC) Decision Reference 2019-0005Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Debit Card Decision Reference 2019-0008Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions,
Year: 2019
Retail Decision Reference 2019-0009Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2019
Mortgage Protection Decision Reference 2019-0010Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication
Year: 2019
Household Buildings Decision Reference 2019-0011Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-disclosure, Rejection of claim - malicious damage
Year: 2019
Credit Cards Decision Reference 2019-0012Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Refusal to grant consumer credit , Delayed or inadequate communication
Year: 2019
Household Buildings Decision Reference 2019-0013Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - storm,
Year: 2019
