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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Accounts Decision Reference 2019-0097Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0098Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Travel Decision Reference 2019-0099Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Advice given by medical-assist line, Dissatisfaction with customer service
Year: 2019
Personal Pension Plan Decision Reference 2019-0100Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Maladministration
Year: 2019
Whole-of-Life Decision Reference 2019-0101Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Failure to explain/understand index linking, Failure to process instructions in a timely manner, Value of policy at surrender less than expected or proj
Year: 2019
Car Decision Reference 2019-0102Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2019
Private Health Insurance Decision Reference 2019-0103Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Failure to provide product/service information, Maladministration
Year: 2019
Commercial Decision Reference 2019-0104Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Maladministration, Mis-selling (insurance)
Year: 2019
Car Finance Decision Reference 2019-0105Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Failure to implement options at end of agreement, Maladministration
Year: 2019
Term Insurance Decision Reference 2019-0106Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Management of Fund
Outcome: Partially upheld
All Conducts Complained Of: Value of policy at surrender less than expected or projected,
Year: 2019
Household Buildings Decision Reference 2019-0107Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Settlement amount offered,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0108Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Household Buildings Decision Reference 2019-0109Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding ,
Year: 2019
Current Account Decision Reference 2019-0111Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Household Buildings Decision Reference 2019-0112Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - freezing or escape of or overflow of water or oil, Rejection of claim - late notification
Year: 2019
Current Account Decision Reference 2019-0113Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2019
Credit Cards Decision Reference 2019-0114Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling loan to third party provider, Delayed or inadequate communication, Misrepresentation (at point of sale or after)
Year: 2019
Personal Pension Plan Decision Reference 2019-0115Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to advise on tax implications/tax relief, Failure to process instructions in a timely manner
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0116Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected,
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0117Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to insure - failure to renew policy,
Year: 2019
