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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Mortgage Protection Decision Reference 2019-0223Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2019
Tracker Mortgage Decision Reference 2019-0224Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product,
Year: 2019
Bonds Decision Reference 2019-0225Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with final fund value , Delayed or inadequate communication, Failure to process instructions in a timely manner, Fees & charges applied
Year: 2019
Personal Accident Decision Reference 2019-0226Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Maladministration
Year: 2019
Current Account Decision Reference 2019-0227Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2019
Private Health Insurance Decision Reference 2019-0228Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection ,
Year: 2019
Household Buildings Decision Reference 2019-0229Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure,
Year: 2019
Car Decision Reference 2019-0231Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Failure to advise on key product/service features
Year: 2019
Repayment Mortgage Decision Reference 2019-0232Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration,
Year: 2019
Mortgage Decision Reference 2019-0233Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Failure to process instructions
Year: 2019
Shares/Equities Investment Decision Reference 2019-0234Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Maladministration
Year: 2019
Current Account Decision Reference 2019-0235Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Accessibility issues,
Year: 2019
Household Buildings Decision Reference 2019-0236Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Substantially upheld
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Multiple Products/Services Decision Reference 2019-0237Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate account/balance information , Fees & charges applied , Maladministration
Year: 2019
Mobile Phone Decision Reference 2019-0238Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - theft or attempt theft, Maladministration
Year: 2019
Payment Protection Decision Reference 2019-0239Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance),
Year: 2019
Payment Protection Decision Reference 2019-0240Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Rejection of claim - fit to return to work
Year: 2019
Additional Voluntary Contribution (AVC) Decision Reference 2019-0241Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Maladministration
Year: 2019
Travel Decision Reference 2019-0242Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Whole-of-Life Decision Reference 2019-0243Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration (life), Failure to process instructions
Year: 2019
