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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Current Account Decision Reference 2021-0281Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions
Year: 2021
Tracker Mortgage Decision Reference 2021-0282Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0283Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Disputed transactions, Failure to provide calculations, Failure to provide correct information
Year: 2021
Private Health Insurance Decision Reference 2021-0284Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied
Year: 2021
Service Decision Reference 2021-0285Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Failure to process instructions, Rejection of claim
Year: 2021
Personal Retirement Savings Accounts (PRSA) Decision Reference 2021-0286Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Car Decision Reference 2021-0287Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: No claim bonus issues
Year: 2021
Repayment Mortgage Decision Reference 2021-0288Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms, Complaint handling (Consumer Protection Code)
Year: 2021
Travel Decision Reference 2021-0290Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Loans Decision Reference 2021-0291Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Dissatisfaction with customer service , Documents mislaid or lost
Year: 2021
Tracker Mortgage Decision Reference 2021-0292Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0293Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0294Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Other Decision Reference 2021-0295Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0296Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Failure to process instructions, Failure to provide product/service information, Rejection of claim - fit to return to work
Year: 2021
Whole-of-Life Decision Reference 2021-0297Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Loading on policy for medical conditions/family history, Fees & charges applied , Fees & charges applied (life)
Year: 2021
Repayment Mortgage Decision Reference 2021-0298Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code) , Selling mortgage to t/p provider
Year: 2021
Household Buildings Decision Reference 2021-0299Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance)
Year: 2021
Multiple Products/Services Decision Reference 2021-0300Sector: Investment
Product/Service: Multiple Investment Product/Service
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Alleged poor management of fund, Dissatisfaction with customer service , Maladministration, Misrepresentation (at point of sale or after)
Year: 2021
Repayment Mortgage Decision Reference 2021-0301Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate, Failure to provide product/service information
Year: 2021
