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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Mortgage Protection Decision Reference 2020-0167Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features,
Year: 2020
Tracker Mortgage Decision Reference 2020-0168Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product,
Year: 2020
Travel Decision Reference 2020-0169Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport ,
Year: 2020
Travel Decision Reference 2020-0170Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport , Complaint handling (Consumer Protection Code)
Year: 2020
Tracker Mortgage Decision Reference 2020-0171Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Multiple Products/Services Decision Reference 2020-0172Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Credit Cards Decision Reference 2020-0175Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Accessibility issues, Delayed or inadequate communication, Refusals (banking)
Year: 2020
Personal Loan Decision Reference 2020-0176Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Delayed or inadequate communication
Year: 2020
Tracker Mortgage Decision Reference 2020-0177Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate
Year: 2020
Tracker Mortgage Decision Reference 2020-0178Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2020
Shares/Equities Investment Decision Reference 2020-0179Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to consider suitability , Failure to consider vulnerability of customer, Failure to provide warning re. Nature of investment , Product
Year: 2020
Tracker Mortgage Decision Reference 2020-0180Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Motorbike Decision Reference 2020-0181Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Automatic renewal, Dissatisfaction with customer service , Failure to process instructions
Year: 2020
Household Contents Decision Reference 2020-0182Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service
Year: 2020
Repayment Mortgage Decision Reference 2020-0183Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Dissatisfaction with customer service , Selling mortgage to t/p provider
Year: 2020
Credit Cards Decision Reference 2020-0184Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2020
Property Investment Decision Reference 2020-0185Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration,
Year: 2020
Critical & Serious Illness Decision Reference 2020-0187Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Misrepresentation (at point of sale or after),
Year: 2020
Credit Union Loan Decision Reference 2020-0188Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Private Health Insurance Decision Reference 2020-0189Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2020
