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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Unit Linked Whole-of-Life Decision Reference 2018-0183Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2018
Household Buildings Decision Reference 2018-0184Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Mortgage Decision Reference 2018-0185Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Errors in calculations, Maladministration
Year: 2018
Mortgage Protection Decision Reference 2018-0186Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Other Decision Reference 2018-0187Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Rejected
All Conducts Complained Of: Premium rate increases
Year: 2018
Personal Pension Plan Decision Reference 2018-0188Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions, Mis-selling
Year: 2018
Credit Cards Decision Reference 2018-0190Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration
Year: 2018
Farm & Livestock Decision Reference 2018-0192Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Settlement amount offered
Year: 2018
Whole-of-Life Decision Reference 2018-0193Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (life), Delayed or inadequate communication, Dissatisfaction with customer service , Fees & charges applied (life), Results of policy review/failure to notify of policy reviews
Year: 2018
Household Contents Decision Reference 2018-0194Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Investment/buy to Let Mortgage Decision Reference 2018-0195Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Failure to implement payment terms
Year: 2018
Term Insurance Decision Reference 2018-0196Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Rejection of claim – partial rejection
Year: 2018
Private Health Insurance Decision Reference 2018-0197Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication
Year: 2018
Current Account Decision Reference 2018-0198Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2018
Farm Decision Reference 2018-0199Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Critical & Serious Illness Decision Reference 2018-0200Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness
Year: 2018
Critical & Serious Illness Decision Reference 2018-0201Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0202Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2018
Household Buildings Decision Reference 2018-0203Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy
Year: 2018
Farm & Livestock Decision Reference 2018-0204Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication
Year: 2018
