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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Car Decision Reference 2020-0453Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Dormant Account Decision Reference 2020-0454Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Documents mislaid or lost
Year: 2020
Commercial Mortgage Decision Reference 2020-0455Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration, Arrears handling - commercial lending , Delayed or inadequate communication, Dissatisfaction with customer service , Miscellaneous , Selling mortgage to t/p provider
Year: 2020
Whole-of-Life Decision Reference 2020-0456Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Partially upheld
All Conducts Complained Of: Premium rate increases , Results of policy review/failure to notify of policy reviews
Year: 2020
Property Investment Decision Reference 2020-0457Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment), Failure to consider suitability
Year: 2020
Personal Loan Decision Reference 2020-0458Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Incorrect information sent to credit reference agency
Year: 2020
Repayment Mortgage Decision Reference 2020-0459Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Upheld
All Conducts Complained Of: Application of interest rate, Dissatisfaction with customer service , Failure to process instructions, Fees & charges applied (mortgage)
Year: 2020
Tracker Mortgage Decision Reference 2020-0460Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0461Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0462Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0463Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2020
Tracker Mortgage Decision Reference 2020-0464Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0465Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply a tracker rate at a point in time CBI Examination, Failure to apply the correct tracker rate as part of the Examination, Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Payment Protection Decision Reference 2020-0466Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling
Year: 2020
Interest Only Decision Reference 2020-0467Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to provide calculations, Failure to provide correct information
Year: 2020
Repayment Mortgage Decision Reference 2020-0468Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2020
Repayment Mortgage Decision Reference 2020-0469Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Errors in calculations
Year: 2020
Fixed Rate Decision Reference 2020-0470Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to provide calculations
Year: 2020
Cash Investment Decision Reference 2020-0471Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Delayed or inadequate communication, Failure to provide correct information
Year: 2020
Tracker Mortgage Decision Reference 2020-0472Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Fees & charges applied
Year: 2020
