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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Critical & Serious Illness Decision Reference 2022-0007Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness
Year: 2022
Travel Decision Reference 2022-0008Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - pre-existing condition
Year: 2022
Variable Mortgage Decision Reference 2022-0009Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Arrears handling - Mortgage Arears Resolution Process
Year: 2022
Repayment Mortgage Decision Reference 2022-0010Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2022
Property Investment Decision Reference 2022-0011Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code)
Year: 2022
Credit Cards Decision Reference 2022-0012Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions
Year: 2022
Private Health Insurance Decision Reference 2022-0013Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - pre-existing condition
Year: 2022
Repayment Mortgage Decision Reference 2022-0014Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Classification of borrower as non-cooperating, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instru
Year: 2022
Tracker Mortgage Decision Reference 2022-0015Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Travel Decision Reference 2022-0016Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - delays, Claim handling delays or issues, Dissatisfaction with customer service , Poor wording/ambiguity of policy
Year: 2022
Shares/Equities Investment Decision Reference 2022-0017Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied , Mis-selling (investment)
Year: 2022
Bonds Decision Reference 2022-0018Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Delayed or inadequate communication, Dissatisfaction with final fund value
Year: 2022
Tracker Mortgage Decision Reference 2022-0019Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Business Bank account Decision Reference 2022-0020Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - commercial lending , Delayed or inadequate communication, Failure to provide correct information
Year: 2022
Shares/Equities Investment Decision Reference 2022-0021Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Alleged poor management of fund, Delayed or inadequate communication
Year: 2022
Savings Account Decision Reference 2022-0022Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Application of interest rate, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Repayment Mortgage Decision Reference 2022-0023Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Application of interest rate, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2022
Service Decision Reference 2022-0024Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Delayed or inadequate communication
Year: 2022
Mortgage Decision Reference 2022-0025Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2022
Repayment Mortgage Decision Reference 2022-0027Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Disputed transactions, Errors in calculations, Fees & charges applied (mortgage), Maladministration (mortgage)
Year: 2022
