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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2019-0158Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner,
Year: 2019
Credit Cards Decision Reference 2019-0159Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears, Appointment of debt collection agency , Dissatisfaction with customer service
Year: 2019
Pet Insurance Decision Reference 2019-0160Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Cash Investment Decision Reference 2019-0161Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication, Failure to provide accurate investment information
Year: 2019
Other Decision Reference 2019-0162Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2019
Interest Only Decision Reference 2019-0163Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service , Failure to process instructions, Fees & charges applied , Maladministration
Year: 2019
Car Decision Reference 2019-0164Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Failure to provide product/service information
Year: 2019
Loans Decision Reference 2019-0165Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Application of interest rate
Outcome: Partially upheld
All Conducts Complained Of: Application of interest rate, Errors in calculations
Year: 2019
Car Decision Reference 2019-0166Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Substantially upheld
All Conducts Complained Of: Premium rate increases , Complaint handling (Consumer Protection Code) , Documents mislaid – renewal of policy, Failure to provide no claims bonus/ inaccurate no claims bonus , Maladministration, Payment of 3rd party claim
Year: 2019
Whole-of-Life Decision Reference 2019-0167Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0168Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work, Claim handling delays or issues, Delayed or inadequate communication
Year: 2019
Repayment Mortgage Decision Reference 2019-0169Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information,
Year: 2019
Private Health Insurance Decision Reference 2019-0170Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Dissatisfaction with customer service
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0171Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Whole-of-Life Decision Reference 2019-0172Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Maladministration (life)
Year: 2019
Repayment Mortgage Decision Reference 2019-0173Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information,
Year: 2019
Private Health Insurance Decision Reference 2019-0174Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide correct information, Claim handling delays or issues
Year: 2019
Personal Loan Decision Reference 2019-0175Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant consumer credit ,
Year: 2019
Banking Online Facility Decision Reference 2019-0176Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Mortgage Protection Decision Reference 2019-0177Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication
Year: 2019
