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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2022-0150Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Upheld
All Conducts Complained Of: Increase in interest rate
Year: 2022
Personal Loan Decision Reference 2022-0151Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Failure to process instructions
Year: 2022
Repayment Mortgage Decision Reference 2022-0152Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Substantially upheld
All Conducts Complained Of: Fees & charges applied (mortgage), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration
Year: 2022
Repayment Mortgage Decision Reference 2022-0153Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Failure to provide calculations, Settlement amount (mortgage), Wrongful consideration of forbearance request
Year: 2022
Whole-of-Life Decision Reference 2022-0154Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (life), Delayed or inadequate communication
Year: 2022
Household Buildings Decision Reference 2022-0155Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - storm, Claim handling delays or issues, Disagreement regarding Settlement amount offered
Year: 2022
Overdrafts Decision Reference 2022-0156Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Travel Decision Reference 2022-0157Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted , Dissatisfaction with customer service , Rejection of claim - non-disclosure
Year: 2022
Personal Loan Decision Reference 2022-0158Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Disputed transactions
Year: 2022
Travel Decision Reference 2022-0159Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to provide correct information, Rejection of claim - cancellation
Year: 2022
Business Bank account Decision Reference 2022-0160Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Money Transfer (between accounts/between banks/3rd Decision Reference 2022-0162Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Handling of fraudulent transactions, Disputed transactions
Year: 2022
Personal Loan Decision Reference 2022-0163Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2022
Travel Decision Reference 2022-0164Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - cancellation, Claim handling delays or issues, Dissatisfaction with customer service
Year: 2022
Bonds Decision Reference 2022-0165Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Encashment delays , Failure to process instructions, Failure to provide warning re. Nature of investment
Year: 2022
Money Transfer (between accounts/between banks/3rd Decision Reference 2022-0166Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Repayment Mortgage Decision Reference 2022-0167Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Wrongful consideration of forbearance request, Documents mislaid or lost, Failure to implement payment terms, Failure to process instructions
Year: 2022
Tracker Mortgage Decision Reference 2022-0168Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product, Failure to offer a tracker rate at point of sale
Year: 2022
Payment Protection Decision Reference 2022-0169Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code)
Year: 2022
Personal Pension Plan Decision Reference 2022-0170Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected, Delayed or inadequate communication, Fees & charges applied
Year: 2022
