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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2019-0408Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Investment Decision Reference 2019-0409Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Failure to advise on tax implications/tax relief, Failure to provide accurate investment information, Failure to provide correct information
Year: 2019
Tracker Mortgage Decision Reference 2019-0410Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Payment Protection Decision Reference 2019-0411Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - fit to return to work, Failure to process instructions in a timely manner
Year: 2019
Pension Decision Reference 2019-0412Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Fees & charges applied
Year: 2019
Tracker Mortgage Decision Reference 2019-0413Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Tracker Mortgage Decision Reference 2019-0414Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Critical & Serious Illness Decision Reference 2019-0415Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication
Year: 2019
Dental Expenses Insurance Decision Reference 2019-0416Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Substantially upheld
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Rejection of claim – partial rejection
Year: 2019
Travel Decision Reference 2019-0417Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Failure to process instructions, Maladministration
Year: 2019
Credit Cards Decision Reference 2019-0418Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration, Incorrect information sent to credit reference agency
Year: 2019
Whole-of-Life Decision Reference 2019-0419Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Results of policy review/failure to notify of policy reviews
Year: 2019
Credit Union Loan Decision Reference 2019-0420Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
Tracker Mortgage Decision Reference 2019-0421Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Personal Pension Plan Decision Reference 2019-0422Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Maladministration
Year: 2019
Current Account Decision Reference 2019-0423Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner, Maladministration
Year: 2019
Personal Loan Decision Reference 2019-0424Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Failure to provide accurate account/balance information , Application of interest rate
Year: 2019
Money Transfer (between accounts/between banks/3rd Decision Reference 2019-0425Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Disputed transactions,
Year: 2019
Repayment Mortgage Decision Reference 2019-0428Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Upheld
All Conducts Complained Of: Errors in calculations,
Year: 2019
Tracker Mortgage Decision Reference 2019-0429Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
