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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Interest Only Decision Reference 2018-0121Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Selling mortgage to t/p provider
Year: 2018
Pension Decision Reference 2018-0122Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features
Year: 2018
Pet Insurance Decision Reference 2018-0123Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2018
Life Decision Reference 2018-0124Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Failure to advise on key product/service features, Fees & charges applied (life)
Year: 2018
Payment Protection Decision Reference 2018-0125Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2018
Car Decision Reference 2018-0126Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Rejection of claim - non-disclosure & voiding
Year: 2018
Current Account Decision Reference 2018-0128Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Disputed transactions
Year: 2018
Lending Decision Reference 2018-0130Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Application of interest rate
Year: 2018
Whole-of-Life Decision Reference 2018-0131Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication
Year: 2018
Critical & Serious Illness Decision Reference 2018-0132Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability
Year: 2018
Pension Decision Reference 2018-0133Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Fees & charges applied
Year: 2018
Cash Investment Decision Reference 2018-0134Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication
Year: 2018
Critical & Serious Illness Decision Reference 2018-0135Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2018
Life Decision Reference 2018-0136Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2018
Loans Decision Reference 2018-0137Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Delayed or inadequate communication
Year: 2018
Life Decision Reference 2018-0138Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Rejection of claim
Year: 2018
Bonds Decision Reference 2018-0139Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication
Year: 2018
Motor Decision Reference 2018-0140Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Substantially upheld
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service
Year: 2018
Car Decision Reference 2018-0141Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - insurable interest
Year: 2018
Repayment Mortgage Decision Reference 2018-0142Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Level of contact or communications re. Arrears
Year: 2018
