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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Private Health Insurance Decision Reference 2022-0130Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions, Failure to provide product/service information
Year: 2022
Employers Liability Decision Reference 2022-0131Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2022
Tracker Mortgage Decision Reference 2022-0132Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0133Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0134Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0135Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0136Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0137Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Payment Protection Decision Reference 2022-0138Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Rejection of claim - fit to return to work
Year: 2022
Unit Linked Whole-of-Life Decision Reference 2022-0139Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance), Failure to explain/understand index linking
Year: 2022
Money Transfer (between accounts/between banks/3rd Decision Reference 2022-0140Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to provide correct information, Fees & charges applied
Year: 2022
Personal Loan Decision Reference 2022-0141Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Dissatisfaction with customer service , Failure to implement payment terms, Opening / closing of credit facility, Refusals (banking)
Year: 2022
Tracker Mortgage Decision Reference 2022-0142Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0143Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0144Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Investment Decision Reference 2022-0145Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling
Year: 2022
Tracker Mortgage Decision Reference 2022-0146Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Investment Decision Reference 2022-0147Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling
Year: 2022
Tracker Mortgage Decision Reference 2022-0148Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Cash Investment Decision Reference 2022-0149Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Early withdrawal penalty
Year: 2022
