Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Investment/buy to Let Mortgage Decision Reference 2021-0132Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration regarding voluntary sale, Refusals (banking)
Year: 2021
Tracker Mortgage Decision Reference 2021-0133Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0134Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tractor Decision Reference 2021-0135Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - accidental damage, Failure to process instructions, Fees & charges applied
Year: 2021
Tracker Mortgage Decision Reference 2021-0136Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Service Decision Reference 2021-0137Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Car Decision Reference 2021-0138Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, No claim bonus issues
Year: 2021
Car Decision Reference 2021-0139Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, No claim bonus issues
Year: 2021
Service Decision Reference 2021-0140Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Private Health Insurance Decision Reference 2021-0141Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code)
Year: 2021
Car Decision Reference 2021-0142Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Premium rate increases
Year: 2021
Household Buildings Decision Reference 2021-0143Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil, Claim handling delays or issues, Delayed or inadequate communication
Year: 2021
Other Decision Reference 2021-0144Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Failure to provide product/service information
Year: 2021
Term Insurance Decision Reference 2021-0145Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to insure - failure to renew policy
Year: 2021
Debit Card Decision Reference 2021-0146Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Failure to provide correct information
Year: 2021
Money Transfer Decision Reference 2021-0147Sector: Banking
Product/Service: Payment Service
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Failure to provide adequate security measures
Year: 2021
Retail Decision Reference 2021-0148Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Household Buildings Decision Reference 2021-0149Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fire, Lapse/cancellation of policy
Year: 2021
Whole-of-Life Decision Reference 2021-0150Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life), Failure to consider vulnerability of customer, Failure to provide accurate investment information, Fees & charges applied , Fees & charges applied (life)
Year: 2021
Repayment Mortgage Decision Reference 2021-0151Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
