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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Mortgage Decision Reference 2019-0388Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Wrongful consideration of forbearance request, Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service
Year: 2019
Credit Union Loan Decision Reference 2019-0389Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Refusal to grant consumer credit
Year: 2019
Cheques Decision Reference 2019-0390Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Handling of fraudulent transactions, Complaint handling (Consumer Protection Code) , Failure to provide adequate security measures, Maladministration
Year: 2019
Tracker Mortgage Decision Reference 2019-0391Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale,
Year: 2019
Farm & Livestock Decision Reference 2019-0392Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Store Cards Decision Reference 2019-0393Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration
Year: 2019
Direct Debit Decision Reference 2019-0394Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) ,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0395Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted ,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0396Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Failure to provide notification /reason for closure, Fees & charges applied
Year: 2019
Repayment Mortgage Decision Reference 2019-0397Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Failure to provide calculations, Delayed or inadequate communication, Misrepresentation (at point of sale or after)
Year: 2019
Repayment Mortgage Decision Reference 2019-0398Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Lost or mislaid title deeds, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration (mortgage)
Year: 2019
Travel Decision Reference 2019-0399Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy
Year: 2019
Repayment Mortgage Decision Reference 2019-0400Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Application of interest rate, Dissatisfaction with customer service , Errors in calculations, Failure to process instructions in a timely manner
Year: 2019
Whole-of-Life Decision Reference 2019-0401Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim- non-disclosure (life),
Year: 2019
Tracker Mortgage Decision Reference 2019-0402Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Tracker Mortgage Decision Reference 2019-0403Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Car Decision Reference 2019-0404Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to insure - failure to renew policy,
Year: 2019
Tracker Mortgage Decision Reference 2019-0405Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Travel Decision Reference 2019-0406Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - delays, Claim handling delays or issues, Poor wording/ambiguity of policy
Year: 2019
Variable Mortgage Decision Reference 2019-0407Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Errors in calculations, Failure to switch interest rate , Fees & charges applied
Year: 2019
