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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Accounts Decision Reference 2019-0057Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Disputed transactions,
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0058Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected,
Year: 2019
Car Decision Reference 2019-0059Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Dissatisfaction with customer service , Lapse/cancellation of policy
Year: 2019
Personal Loan Decision Reference 2019-0060Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (banking),
Year: 2019
Repayment Mortgage Decision Reference 2019-0061Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Dissatisfaction with customer service , Failure to process instructions
Year: 2019
Unit Linked Whole-of-Life Decision Reference 2019-0062Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
Travel Decision Reference 2019-0063Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Travel Decision Reference 2019-0064Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - reasonable care/unattended,
Year: 2019
Whole-of-Life Decision Reference 2019-0065Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2019
Additional Voluntary Contribution (AVC) Decision Reference 2019-0066Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Delayed or inadequate communication
Year: 2019
Debt Management Decision Reference 2019-0067Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Fees & charges applied
Year: 2019
Personal Loan Decision Reference 2019-0068Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant consumer credit , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
Farm & Livestock Decision Reference 2019-0069Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Maladministration
Year: 2019
Repayment Mortgage Decision Reference 2019-0070Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Lost or mislaid title deeds,
Year: 2019
Travel Decision Reference 2019-0071Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Car Decision Reference 2019-0072Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Rejection of claim - non-disclosure
Year: 2019
Car Decision Reference 2019-0073Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Delayed or inadequate communication, Failure to provide product/service information
Year: 2019
Variable Mortgage Decision Reference 2019-0074Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Failure to process instructions
Year: 2019
Household Buildings Decision Reference 2019-0075Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling (insurance), Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration
Year: 2019
Household Buildings Decision Reference 2019-0076Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding ,
Year: 2019
