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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Personal Accident Decision Reference 2022-0237Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (insurance)
Year: 2022
Rental Property Decision Reference 2022-0238Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Delayed or inadequate communication, Poor wording/ambiguity of policy
Year: 2022
Travel Decision Reference 2022-0239Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2022
Car Decision Reference 2022-0240Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding , Failure to provide correct information
Year: 2022
Service Decision Reference 2022-0242Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Service Decision Reference 2022-0243Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Repayment Mortgage Decision Reference 2022-0244Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Wrongful consideration of forbearance request, Arrears handling (non- Mortgage Arears Resolution Process ), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Documents mislaid or
Year: 2022
Household Buildings Decision Reference 2022-0245Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2022
Tracker Mortgage Decision Reference 2022-0246Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Credit Cards Decision Reference 2022-0247Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Failure to provide accurate account/balance information
Year: 2022
Household Buildings Decision Reference 2022-0248Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2022
Pension Transfers Decision Reference 2022-0249Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features
Year: 2022
Variable Mortgage Decision Reference 2022-0250Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Failure to process instructions in a timely manner
Year: 2022
Shares/Equities Investment Decision Reference 2022-0251Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Failure to process instructions, Failure to provide correct information, Value of policy at surrender less than expected or projected
Year: 2022
Mortgage Decision Reference 2022-0252Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply the correct tracker rate as part of the Examination
Year: 2022
Term Insurance Decision Reference 2022-0253Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied , Premium rate increases , Results of policy review/failure to notify of policy reviews
Year: 2022
Other Decision Reference 2022-0254Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Tracker Mortgage Decision Reference 2022-0255Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0256Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Rental Property Decision Reference 2022-0257Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
