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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Personal Pension Plan Decision Reference 2019-0077Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Substantially upheld
All Conducts Complained Of: Fees & charges applied ,
Year: 2019
Repayment Mortgage Decision Reference 2019-0078Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service
Year: 2019
Travel Decision Reference 2019-0079Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Personal Loan Decision Reference 2019-0080Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Delayed or inadequate communication
Year: 2019
Bonds Decision Reference 2019-0081Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Delayed or inadequate communication, Failure to consider suitability
Year: 2019
Car Decision Reference 2019-0082Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to insure - failure to renew policy, Dissatisfaction with customer service
Year: 2019
Household Contents Decision Reference 2019-0083Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Lapse/cancellation of policy
Year: 2019
Tracker Mortgage Decision Reference 2019-0084Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2019
Travel Decision Reference 2019-0085Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Current Account Decision Reference 2019-0086Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions,
Year: 2019
Car Finance Decision Reference 2019-0087Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling , Level of contact or communications re. Arrears, Refusal to grant consumer credit
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0088Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Mortgage Decision Reference 2019-0089Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ),
Year: 2019
Investment Decision Reference 2019-0090Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Accounts Decision Reference 2019-0091Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0092Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0093Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Critical & Serious Illness Decision Reference 2019-0094Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0095Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Accounts Decision Reference 2019-0096Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
