Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2021-0530Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0531Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Whole-of-Life Decision Reference 2021-0532Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to provide correct information
Year: 2021
Household Buildings Decision Reference 2021-0534Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Repayment Mortgage Decision Reference 2021-0535Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Upheld
All Conducts Complained Of: Errors in calculations
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0536Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0537Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Ending of benefit payment, Rejection of claim - fit to return to work
Year: 2021
Repayment Mortgage Decision Reference 2021-0538Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Refusal to grant mortgage
Year: 2021
Private Health Insurance Decision Reference 2021-0539Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - treatment abroad
Year: 2021
Repayment Mortgage Decision Reference 2021-0541Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service , Selling mortgage to t/p provider
Year: 2021
Tracker Mortgage Decision Reference 2021-0542Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0543Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0544Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Term Insurance Decision Reference 2021-0545Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life)
Year: 2021
Current Account Decision Reference 2021-0546Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code) , Maladministration
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0547Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance)
Year: 2021
Tracker Mortgage Decision Reference 2021-0548Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to transfer mortgage into sole or joint names, Application of interest rate
Year: 2021
Interest Only Decision Reference 2021-0549Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2021
Private Health Insurance Decision Reference 2021-0550Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Dissatisfaction with customer service
Year: 2021
Car Decision Reference 2021-0551Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
