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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Payment Protection Decision Reference 2019-0118Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Travel Decision Reference 2019-0119Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2019
Repayment Mortgage Decision Reference 2019-0120Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider ,
Year: 2019
Tracker Mortgage Decision Reference 2019-0121Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service , Failure to provide correct information, Maladministration
Year: 2019
Repayment Mortgage Decision Reference 2019-0122Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms,
Year: 2019
Credit Union Loan Decision Reference 2019-0123Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Off set savings/shares to loan,
Year: 2019
Mortgage Decision Reference 2019-0124Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Application of interest rate
Year: 2019
Whole-of-Life Decision Reference 2019-0125Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration (life), Poor wording/ambiguity of policy, Results of policy review/failure to notify of policy reviews
Year: 2019
Current Account Decision Reference 2019-0126Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Household Buildings Decision Reference 2019-0127Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Personal Loan Decision Reference 2019-0128Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Increase in interest rate, Application of interest rate
Year: 2019
Personal Loan Decision Reference 2019-0129Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (banking),
Year: 2019
Household Buildings Decision Reference 2019-0130Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-disclosure, Maladministration
Year: 2019
Household Buildings Decision Reference 2019-0131Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding , Claim handling delays or issues
Year: 2019
Repayment Mortgage Decision Reference 2019-0132Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Application of interest rate, Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Personal Pension Plan Decision Reference 2019-0133Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features,
Year: 2019
Current Account Decision Reference 2019-0134Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Miscellaneous
Year: 2019
Mortgage Decision Reference 2019-0135Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Lost or mislaid title deeds,
Year: 2019
Repayment Mortgage Decision Reference 2019-0136Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ),
Year: 2019
Travel Decision Reference 2019-0137Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
