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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2019-0244Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (life),
Year: 2019
Fixed Rate Decision Reference 2019-0245Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide accurate account/balance information , Incorrect information sent to credit reference agency
Year: 2019
Repayment Mortgage Decision Reference 2019-0246Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Car Finance Decision Reference 2019-0247Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Upheld
All Conducts Complained Of: Errors in calculations, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Credit Union Loan Decision Reference 2019-0248Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Business Bank account Decision Reference 2019-0249Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code)
Year: 2019
Term Insurance Decision Reference 2019-0250Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Failure to process instructions
Year: 2019
Endowment mortgage Decision Reference 2019-0251Sector: Investment
Product/Service: Endowment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication
Year: 2019
Lending Decision Reference 2019-0252Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Car Decision Reference 2019-0254Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Payment of 3rd party claim
Year: 2019
Whole-of-Life Decision Reference 2019-0255Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication
Year: 2019
Whole-of-Life Decision Reference 2019-0256Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy (life),
Year: 2019
Repayment Mortgage Decision Reference 2019-0257Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied (mortgage),
Year: 2019
Life Decision Reference 2019-0258Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Failure to provide correct information
Year: 2019
Repayment Mortgage Decision Reference 2019-0259Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Settlement amount (mortgage), Delayed or inadequate communication, Dissatisfaction with customer service , Failure to provide correct information, Fees & charges applied (mortgage)
Year: 2019
Household Buildings Decision Reference 2019-0260Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil,
Year: 2019
Loans Decision Reference 2019-0261Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - commercial lending ,
Year: 2019
Travel Decision Reference 2019-0262Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Travel Decision Reference 2019-0263Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - definition of valuables,
Year: 2019
Mortgage Protection Decision Reference 2019-0264Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (insurance),
Year: 2019
