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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2020-0034Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Car Decision Reference 2020-0035Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide no claims bonus/ inaccurate no claims bonus , Failure to provide correct information, Lapse/cancellation of policy
Year: 2020
Tracker Mortgage Decision Reference 2020-0036Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Farm & Livestock Decision Reference 2020-0037Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - fire, Premium rate increases , Rejection of claim
Year: 2020
Payment Protection Decision Reference 2020-0038Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) ,
Year: 2020
Household Contents Decision Reference 2020-0039Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Tracker Mortgage Decision Reference 2020-0040Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Investment/buy to Let Mortgage Decision Reference 2020-0041Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Appointment of a receiver, Arrears handling - buy-to-let
Year: 2020
Life Decision Reference 2020-0042Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Failure to provide correct information
Year: 2020
Tracker Mortgage Decision Reference 2020-0043Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2020
ATM Decision Reference 2020-0044Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Accessibility issues, Non-receipt of money
Year: 2020
Mortgage Protection Decision Reference 2020-0045Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Household Buildings Decision Reference 2020-0046Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Cheques Decision Reference 2020-0047Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2020
Tracker Mortgage Decision Reference 2020-0048Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product, Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Payment Protection Decision Reference 2020-0049Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2020
Shares/Equities Investment Decision Reference 2020-0050Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment),
Year: 2020
Hospital Cash Plan Decision Reference 2020-0051Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Tracker Mortgage Decision Reference 2020-0053Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Commercial Mortgage Decision Reference 2020-0054Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - buy-to-let, Delayed or inadequate communication, Level of contact or communications re. Arrears, Maladministration
Year: 2020
