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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Loans Decision Reference 2022-0258Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Current Account Decision Reference 2022-0259Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2022
Personal Loan Decision Reference 2022-0260Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (banking)
Year: 2022
Tracker Mortgage Decision Reference 2022-0261Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0262Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0263Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2022
Tracker Mortgage Decision Reference 2022-0264Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Car Finance Decision Reference 2022-0265Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant consumer credit , Dissatisfaction with customer service
Year: 2022
Car Decision Reference 2022-0266Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Failure to process instructions, Failure to provide correct information, Rejection of claim
Year: 2022
Standing Order Decision Reference 2022-0267Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Failure to provide correct information, Failure to provide product/service information, Refusals (banking)
Year: 2022
Whole-of-Life Decision Reference 2022-0268Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Delayed or inadequate communication, Failure to provide product/service information, Fees & charges applied , Premium rate increases , Results of policy review/failure to notify of policy reviews
Year: 2022
Multiple Products/Services Decision Reference 2022-0269Sector: Investment
Product/Service: Multiple Investment Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate investment information, Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2022
Repayment Mortgage Decision Reference 2022-0270Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration (mortgage), Misrepresentation (at point of sale or after)
Year: 2022
Tracker Mortgage Decision Reference 2022-0271Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Repayment Mortgage Decision Reference 2022-0272Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Misrepresentation (at point of sale or after), Arrears handling - Mortgage Arears Resolution Process , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Tracker Mortgage Decision Reference 2022-0273Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0274Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2022
Income Protection and Permanent Health Decision Reference 2022-0275Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Rejection of claim - fit to return to work
Year: 2022
Opening/Closing Accounts Decision Reference 2022-0276Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Mortgage Decision Reference 2022-0277Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate
Year: 2022
