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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2022-0171Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Level of contact or communications re. Arrears
Year: 2022
Current Account Decision Reference 2022-0173Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to provide accurate account/balance information , Failure to provide correct information
Year: 2022
Mortgage Decision Reference 2022-0174Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling
Year: 2022
Mortgage Decision Reference 2022-0175Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling
Year: 2022
Mortgage Decision Reference 2022-0176Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling
Year: 2022
Repayment Mortgage Decision Reference 2022-0177Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions
Year: 2022
Shares/Equities Investment Decision Reference 2022-0178Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Substantially upheld
All Conducts Complained Of: Fees & charges applied , Alleged poor management of fund, Failure to process instructions in a timely manner, Maladministration
Year: 2022
Travel Decision Reference 2022-0179Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2022
Repayment Mortgage Decision Reference 2022-0181Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide accurate account/balance information , Failure to advise on key product/service features, Failure to provide correct information, Failure to provide product/service information, Misrepresentation (at point of sale or after)
Year: 2022
Car Decision Reference 2022-0182Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Pension Transfers Decision Reference 2022-0183Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2022
Cash Investment Decision Reference 2022-0184Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Early withdrawal penalty , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2022
Cheques Decision Reference 2022-0185Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2022
Investment/buy to Let Mortgage Decision Reference 2022-0186Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Arrears handling - buy-to-let, Fees & charges applied , Maladministration
Year: 2022
Repayment Mortgage Decision Reference 2022-0187Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Delayed or inadequate communication, Dissatisfaction with customer service , Incorrect information sent to credit reference agency
Year: 2022
Loans Decision Reference 2022-0188Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling loan to third party provider, Application of interest rate, Dissatisfaction with customer service , Failure to implement payment terms
Year: 2022
Travel Decision Reference 2022-0189Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim
Year: 2022
Unit Linked Whole-of-Life Decision Reference 2022-0190Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews
Year: 2022
Shares/Equities Investment Decision Reference 2022-0191Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Failure to process instructions
Year: 2022
Repayment Mortgage Decision Reference 2022-0192Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to implement payment terms, Incorrect information sent to credit reference agency, Wrongful consideration of forbeara
Year: 2022
