Strategic Plan

In July 2018 the Financial Services and Pensions Ombudsman (FSPO) launched its Strategic Plan, 'Enhancing the Customer Experience', which sets out the vision for the next three years. The Plan is the first for the organisation, which was established on 1 January 2018.
PDF Strategic Plan 2018 - 2021
PDF Plean Straitéiseach 2018-2021

Overview of Complaints

By the end of Q1 each year, the FSPO publishes his Overview of Complaints for the previous year which includes: a summary of all complaints made to the Ombudsman; a review of trends and patterns in the making of complaints to the Ombudsman; a breakdown of the method by which all complaints made to the Ombudsman were dealt with; and a summary of the outcome of all complaints concluded or terminated.
PDF Overview of Complaints 2018
PDF Forléargas ar Ghearáin 2018

Annual Report

Each year, the FSPO prepares an annual report on the performance of its functions during the previous year. As this report also includes the organisation's Financial Statements, it cannot be published until it has been audited by the Comptroller and Auditor General and laid before the Houses of the Oireachtas.

Ombudsman's Digest of Decisions

Section 62 of the Financial Services and Pensions Ombudsman Act 2017, provides the FSPO with the power to publish legally binding decisions in relation to complaints concerning financial service providers. In addition to publishing the full decision, the Ombudsman's Digest includes a short summary of a selection of decisions.
PDF Digest of 2018 Decisions
PDF Achoimre ar Chinntí 2018

Ombudsman Offices in Ireland

This guide was compiled and edited by the Financial Services and Pensions Ombudsman on behalf of the Ombudsman Association. The publication is a guide to the seven main Ombudsman offices and also lists other complaint handlers in Ireland.
PDF Ombudsman Offices in Ireland
PDF Oifigí Ombudsman in Éirinn

Press Releases

  1. 28/03/2019 Financial Services and Pensions Ombudsman publishes his inaugural Overview of Complaints (As Gaeilge)
  2. 24/01/2019 Financial Services and Pensions Ombudsman publishes legally binding decisions for the first time
  3. 05/07/2018 Financial Services and Pensions Ombudsman Launches Strategic Plan for 2018 - 2021

Archived Reports

Archived reports for the Financial Services Ombudsman and the Pensions Ombudsman can be found at the links below: